Tenant Experience - Newmark

Tenant Experience

Our team understands that good tenant relationships often lead to successful lease renewals, which is imperative in today’s market.


Newmark recognizes the evolution of tenant’s expectations and needs, connecting with building tenants is essential to promoting a healthy work environment, as well as attracting and retaining new tenants. Our teams are well-equipped to foster a welcoming, inclusive and healthy environment by providing first-class service to each tenant. Tenant retention is a daily effort; regularly scheduled and impromptu contact with tenants fosters a sense of accessibility that generates a free flow of information between tenants, building management and our clients.

We curate each tenants experience with a combination of the following strategies:


Fostering a Sense of Community – through regularly scheduled events promoting health and fitness, education and improvements, as well as food and fun, impromptu visits and strategic gifts, Newmark’s management team thoughtfully assesses the needs and likes of each tenant to bring them together and create an environment they want to be a part of.

Concierge Services

Implementing Exclusive Tenant-Only and Loyalty Programs with Concierge Services – provides personal services value-added programs to tenants of the building with potential business incentives, discounts to area restaurants, retailers, services, hotels, sporting events, etc.


Establishing a Strong Communication System – effectively communicate through social media (revamp Twitter page, add an Instagram account), branded property emails, printed newsletter, text messages, personal visits and on-going events.

For information please contact

Richard Holden

President of Property Management

Chris Prather, RPA

Executive Vice President, Property Management Operations

Matt Duthie, RPA

Senior Vice President, Property Management