For retailers, facilities maintenance is about three things:
- Real time data management and reporting
- Efficient and appropriate response processes to reported issues
- Strategic integrated planning
Our solutions to address these important needs revolve around scripted response from 24/7 call centers, vendor management and vendor dispatch. Keeping stores operating at their peak performance requires renewed reinvestment initiatives which should be coordinated with accurate lease information, facilities maintenance histories and obligations, and real time market and landlord knowledge. Retail Occupier Services professionals know how to coordinate lease administration and facilities maintenance teams with field transaction teams, validating vendor costs, market conditions, rent comparables and landlord response in maintenance disputes. A retail real estate department that knows how to align all of its functions toward its shared goals will win in the marketplace.